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FAQ
Frequently Asked Questions
To quickly resolve your concerns, please check if any of the questions below address what you’d like to know. If you don’t find the information you’re looking for, feel free to contact us directly — we’re here to help!
Yes, our materials can be customized to meet your requirements for waterproofing, anti-fouling, anti-mildew, and VOC-free. We have ready stock of water-based PU leather and solvent-free leather for your needs.
It depends on the material thickness. For materials between 0.4mm and 0.8mm, reaching 100,000 cycles requires a customized backing. For materials over 0.9mm, this standard is typically achievable.
Yes. As the content is extensive, please contact us via email or WhatsApp to request the reports.
For standard PU and bonded leather, the warranty period is 3–5 years. For extended durability, choose our water-based PU, solvent-free, or recycled vegan leather.
Not yet, but we can conduct these tests before shipment and provide the reports if needed.
Please refer to the certificates listed on our Certification page.
Please refer to the relevant certificates on our Certification page.
We currently don’t support online ordering. Please contact our sales team via email or WhatsApp.
Yes, we provide free swatches and color cards. You only need to cover the shipping cost.
Please email us at [email protected], and we will follow up on your order.
Please provide the pattern in JPG, PNG, or AI format, and we will produce it as requested.
Please check our Product Category page for regular updates.
Each product has a reference code. Send us the photo, code, and last purchase date, and we will arrange your reorder accordingly.
No MOQ for ready stock. For customized materials, MOQ ranges from 100–500 meters depending on the process. Stock items ship in 3 days; customized items take around 12 days.
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